Our Flower Returns, Refunds and Complaints Policy

Fresh Flowers Guarantee for West Harrow

At Flower Delivery West Harrow, we pride ourselves on being your trusted local florist, serving both households and businesses in and around West Harrow. Every bouquet is crafted by skilled florists with the freshest seasonal blooms, ensuring stunning arrangements and utmost satisfaction with every delivery. We stand behind the quality of our flowers with our Fresh Flowers Guarantee.

Damaged-on-Arrival Policy

Your flowers should arrive in immaculate condition, just as our expert florists intended. If your order arrives damaged or not as expected, please inform us within 24 hours of receipt. We request clear photographic evidence of the damage or issue so our team can promptly verify and address your concern. Swift reporting allows us to rectify the situation as quickly as possible for you.

Freshness Window & Quality Expectation

We guarantee that all flowers delivered in West Harrow will remain fresh and vibrant for a minimum of 5 days from the date of delivery, provided they are cared for according to our instructions. If your flowers wilt or fail to meet expectations within this freshness window, please contact us as soon as possible with images and a brief description of the issue.

Refund & Replacement Options

Your satisfaction is our top priority. If your flowers arrive damaged, fail to meet our freshness guarantee, or are not as described, you may be eligible for the following resolutions:

• Replacement: We will deliver a fresh bouquet to you at the earliest possible time, ensuring you receive top-quality flowers as intended.
• Refund: In cases where a replacement is not possible or not preferred, we will arrange a full or partial refund depending on the circumstances.

Each case is assessed individually to ensure a fair and speedy resolution. We kindly ask that any concerns are raised within 5 days of receiving your flowers, so we can uphold our freshness guarantee.

Complaints Process

We strive to deliver not just beautiful flowers, but also exceptional customer experience. If you have a complaint about any aspect of our service or products, please follow these steps:

1. Contact our customer care team with your order details, description of your complaint, and any supporting photos.
2. Our team will acknowledge your complaint within 1 working day and investigate promptly.
3. We will aim to resolve your complaint and provide a response within 3 working days of your initial contact. If more time is needed for investigation, we will keep you updated throughout the process.

Your feedback helps us maintain and improve the high standards that make us West Harrow’s florist of choice.

Trusted Local Florist in West Harrow

Flower Delivery West Harrow is proud to serve neighbours, families, and companies across the local area. Our reputation rests on delivering beautiful, fresh flowers every time and ensuring customer satisfaction at every stage. Whether you are sending a thoughtful gift or decorating your business premises, you can trust us for uncompromising quality and straightforward support if anything goes wrong.

Thank you for choosing us as your local West Harrow florist. If you have any further questions about returns, refunds, or complaints, our friendly team is always here to help.