These Terms & Conditions apply to all customers placing orders for flower delivery with Flower Delivery West Harrow. Our service covers West Harrow and surrounding areas. By using this website and placing an order, you acknowledge and agree to be bound by these Terms & Conditions. Please read them carefully before making a purchase.
Orders for flower delivery in West Harrow can be placed online via our website. Customers are required to provide accurate and complete information when placing an order, including recipient details, delivery address, contact phone numbers, delivery date, and any relevant special instructions. Incomplete or incorrect information may lead to delays or failed deliveries, for which we are not liable.
After submitting your order, you will receive an on-screen confirmation and an automated receipt summarising your purchase details. Please review this carefully, and contact us as soon as possible if any amendments are required, as changes may not be possible once the order is in preparation or out for delivery.
All orders are subject to acceptance and availability. If, for any reason, we are unable to fulfil your order, you will be notified promptly and any payment made will be refunded in full.
Occasionally, certain flowers or packaging may be unavailable. In such cases, we reserve the right to substitute items of equal or greater value and similar style and quality. We will always do our best to maintain the look, style, and value of your chosen bouquet or arrangement. Any substitutions shall not affect your statutory rights.
We offer delivery to addresses within West Harrow and the surrounding areas. Delivery is typically possible Monday to Saturday, excluding certain national holidays. We aim to deliver your flowers on the requested date, but delivery times are not guaranteed, as delays may occasionally occur due to unforeseen circumstances beyond our control.
It is the customer’s responsibility to ensure there is someone available to receive the delivery. If no one is present, flowers may be left in a safe location, with a neighbour, or returned to the shop, according to local practice and at our discretion. Where necessary, we may attempt to contact the recipient using the details provided at the time of ordering. Redelivery may incur additional charges.
Collection from our premises may be arranged in advance. Please ensure collection within the agreed time frame to ensure product freshness.
Our online flower delivery service covers West Harrow and surrounding neighbourhoods. If you are unsure whether your address falls within our delivery zone, please check our FAQs or contact our customer service before placing your order. Orders placed for addresses outside our designated delivery area may not be accepted or may be subject to additional charges.
All prices for flowers, arrangements, and delivery are clearly listed on our website and are inclusive of VAT where applicable. We reserve the right to alter prices at any time; however, you will be charged the price listed at the time your order is submitted and accepted.
Payment must be made in full at the time of ordering via our secure online payment system. We accept a range of major credit and debit cards. Your order will only be processed once payment has been successfully authorised. We do not accept cash on delivery or offline payments for online orders.
All successful payments are confirmed by an electronic receipt issued after order submission. If payment is declined or fails, your order will not be processed, and you will be notified immediately.
You may cancel or amend your order for a full refund, provided the request is received at least 24 hours before the planned delivery date. Once preparation of your floral arrangement has begun, or if your order is already out for delivery, cancellations and amendments may not be possible and, in such cases, we reserve the right to charge the full value of the order.
Should you wish to make changes after the order is placed, please contact us as soon as possible. While we will make every effort to accommodate your request, this cannot be guaranteed, especially for same-day delivery or orders already being processed.
If the recipient is unavailable at the specified delivery address and there are no alternative arrangements indicated (such as a neighbour or safe place), we will attempt to contact the recipient or sender. If neither party can be contacted and redelivery is not feasible, the flowers may be returned to our premises. In such scenarios, the customer may be responsible for arranging collection or may be charged for a second delivery attempt.
We take great pride in the quality and freshness of our flowers. However, if you are dissatisfied with your order, please inform us within 24 hours of delivery. We may require photographic evidence of the issue in order to investigate and address your complaint. Where appropriate, we may offer a replacement or partial/full refund at our discretion.
Due to the perishable nature of flowers, we generally do not accept returns. Your statutory rights are not affected.
It is the customer’s responsibility to provide accurate order, delivery, and recipient details. Please ensure all information is correct at the time of order, including recipient names, addresses, and contact numbers, to avoid delivery issues. We cannot be held liable for failed or delayed deliveries due to incorrect or incomplete information provided by the customer.
We recommend recipients follow provided care instructions to maximise the life of the flowers. We are not liable for issues resulting from improper aftercare once delivery is completed.
We will perform our services with reasonable care. Our liability to you is limited to the value of the order placed. Under no circumstances shall we be liable for any consequential or indirect loss, loss of enjoyment, business, opportunity, or profit, arising from the use of, or inability to use, our online flower delivery service in West Harrow and surrounding areas.
We do not exclude or limit our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation, or any other liability which cannot be limited or excluded by law.
We shall not be liable for any failure to perform, or delay in performance, of our obligations under these Terms & Conditions if such failure or delay is caused by events outside our reasonable control, including but not limited to natural disasters, extreme weather conditions, strikes, fire, pandemic, governmental action, or failure of suppliers or couriers. We will resume provision of service as soon as reasonably possible following such events.
All content on our website, including but not limited to text, images, designs, and logos, is the property of Flower Delivery West Harrow or its licensors and is protected by copyright and other intellectual property laws. Unauthorised use or reproduction is prohibited.
We are committed to safeguarding your personal information in accordance with UK data protection laws. Your details are securely processed only for the purpose of fulfilling your flower delivery order in West Harrow and surrounding areas. We do not sell or share your personal information for marketing purposes without your explicit consent. For more details, please refer to our Privacy Policy.
These Terms & Conditions and any disputes arising from them shall be governed and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to revise these Terms & Conditions at any time. Any changes will be posted on our website and will take effect immediately for new orders. It is your responsibility to review these Terms & Conditions before each order. Continued use of our website and services constitutes your acceptance of the updated terms.
If any provision of these Terms & Conditions is held to be invalid or unenforceable by a court or regulatory body, the remaining provisions shall continue in full force and effect.
These Terms & Conditions represent the entire agreement between you and Flower Delivery West Harrow in relation to the supply of flower delivery services in West Harrow and the surrounding areas. No other terms shall be implied by trade, custom, practice, or course of dealing.
If you have any questions regarding these Terms & Conditions, your order, or our online flower delivery service in West Harrow, please refer to the relevant sections of our website or contact us using the details provided on our Contact Us page. We aim to respond to all customer queries promptly and effectively.
Note: These Terms & Conditions apply to all customers in West Harrow and surrounding areas who order flower delivery online from our website.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in West Harrow, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near West Harrow.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
